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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sydnie Barfield

July 7, 2026

5  out of  5
rating by Sydnie Barfield
"Mike Shoffner has a great team. Lorna was professional, helpful, and great to work with. She made the whole experience easy, and I really appreciated her hard work."
We responded:
"Hi Sydnie, thank you for taking the time to share your experience with us. We truly appreciate your support and for trusting us with your insurance needs."
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Amanda Stiles

July 6, 2026

5  out of  5
rating by Amanda Stiles
"Thanks to Andrew for taking care of everything."
We responded:
"Thank you for your kind words! We're so glad Andrew was able to take care of everything and provide a smooth experience. We truly appreciate your trust and support!"
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Stephany Thomas

July 2, 2026

5  out of  5
rating by Stephany Thomas
"My husband and I have been with State Farm for over 35 years. We are pleased to be a part of Michael Shoffner’s team.
We recently had a rock hit our windshield and reported it the next day. They got right on it and set up the appointment for a replacement to be installed. The whole process was awesome!! Thank you MS/SF❤️"
We responded:
"Thank you so much for your loyalty over the past 35+ years! We're honored to have you as part of the Michael Shoffner State Farm family. We're glad to hear the windshield claim process was quick and easy and that our team was able to get everything taken care of right away. Thank you for your trust and support—we truly appreciate it!"
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Cindy S

July 2, 2026

5  out of  5
rating by Cindy S
"Stefanie has worked with me for the past year to help handle my son's home and auto insurance for his estate. She has gone above and beyond numerous times to email receipts and assist with any questions I have had. Even though we have never met, I feel as if I have a "personal" agent who will take care of my questions and concerns in a professional and efficient manner."
We responded:
"Thank you so much for your kind words! We're honored that Stefanie has been able to provide the support and guidance you need during this important process. Going above and beyond for our customers is what we strive for, and we're glad she has made you feel cared for every step of the way. We truly appreciate your trust and look forward to continuing to assist you whenever you need us."
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Katrina Smith

June 30, 2026

5  out of  5
rating by Katrina Smith
"I had an amazing experience atl State Farm office! From the moment I walked in, I was greeted with a warm smile by the sweet lady at the front desk, who made me feel right at home. Everyone was so welcoming, and they even have a wonderful coffee bar that made the visit even more enjoyable.

Stefanie was absolutely the best! She took the time to go over all of my insurance options, explained everything in a way that was easy to understand, and truly listened to my concerns, needs, and what I was looking for. I never felt rushed or pressured—just genuinely cared for.

If you're looking for insurance and want exceptional customer service from people who truly put their clients first, look no further. I highly recommend Stefanie and the entire State Farm team!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear you had such a positive experience with our office. Providing a welcoming environment and taking the time to understand each customer's needs is something we take great pride in. We'll be sure to share your kind words with her and the team. Thank you for your recommendation and for trusting us with your insurance needs!"
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R Wells

June 29, 2026

5  out of  5
rating by R Wells
"Been doing business with Mike Schoffner's State Farm Office for 20+yrs. Staff has always been helpful and friendly."
We responded:
"Thank you so much for your loyalty over the past 20+ years! We're honored to have earned your trust and are grateful for the opportunity to serve you. We're glad to hear our team has consistently provided friendly and helpful service. Thank you for being a valued part of the Mike Shoffner State Farm family!"
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Greyson price

June 24, 2026

5  out of  5
rating by Greyson price
"I went in right before they closed and spoke with Lorna about adding a car to my insurance, she was kind and welcoming even though they were about to close."
We responded:
"Thank you for your kind words! We're so glad Lorna was able to help you add your vehicle and provide a welcoming experience, even at the end of the day. We truly appreciate your trust and support!"
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Lindsey Molina

June 23, 2026

5  out of  5
rating by Lindsey Molina
"This office provided excellent service. Jessica was especially helpful and made sure I understood my coverage options. She was friendly, professional, and very informative."
We responded:
"Thank you for your kind words! We're so glad Jessica was able to help you understand your coverage options and provide such friendly, professional service. We truly appreciate your trust and support!"
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Tony McHugh

June 19, 2026

5  out of  5
rating by Tony McHugh
"Recently change car and home insurance companies and the help and service we received from Andrew Carter was superb. I Would recommend this company to anyone."
We responded:
"Thank you for your kind words! We’re thrilled to hear Andrew provided such excellent service during your switch for home and auto insurance. We truly appreciate your recommendation and are grateful for your trust in our team!"
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Audrey McHugh

June 19, 2026

5  out of  5
rating by Audrey McHugh
"Andrew is very knowledgeable. He can answer all your questions. He’s very friendly and patient too. Would highly recommend!!"
We responded:
"Thank you for your kind words! We’re so glad Andrew was able to provide knowledgeable and patient service. We truly appreciate your recommendation and your support"
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Chris Huffstetler

June 19, 2026

5  out of  5
rating by Chris Huffstetler
"Stefanie was amazing to work with! Every time I call in she is always so polite & friendly. She took the time to explain everything & answered all of my questions.
I’ve never had a bad experience with Mike Shoffner’s team."
We responded:
"Chris! Thank you so much for such a wonderful review. I am so happy Courtney has been so amazing to work with and that she has provided such great customer service. "
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Teresa cooper

June 19, 2026

5  out of  5
rating by Teresa cooper
"Great place for all your insurance needs! People there are simply the best!"
We responded:
"Thank you, Teresa! We appreciate your support."
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Hailey Pace

June 4, 2026

5  out of  5
rating by Hailey Pace
"Andrew was a great help. Very professional and friendly."
We responded:
"Thank you for your kind words! We’re glad Andrew was able to provide professional and friendly service. We truly appreciate your support!"
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D Le

June 2, 2026

5  out of  5
rating by D Le
"Becky Smerz is the best agent at State Farm!! She helps with all your insurance needs. I definitely recommend her to assist you making decisions for all insurance questions!!"
We responded:
"Thank you for your recommendation! We’re so glad to help with your insurance questions and decisions. We truly appreciate your support!"
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Jessica

May 21, 2026

5  out of  5
rating by Jessica
"Andrew Carter is exceptional. Very helpful and knowledgable. This agency is awesome!"
We responded:
"We appreciate your kind words! Happy to hear Andrew provided such helpful service.
"
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Judy Fenton

May 13, 2026

5  out of  5
rating by Judy Fenton
"I had to change my Insurance Needs from one company as they were charging an astronomical amount of money that I couldn't afford. I chose to go with Mike Shoffner's State Farm because my daughter has used them for several years with good results."
We responded:
"Thank you for sharing your experience! We’re glad you chose Mike Shoffner’s State Farm team and that your daughter’s positive experience helped guide your decision. We truly appreciate your trust and look forward to taking great care of your insurance needs!"
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David Foskey

May 12, 2026

5  out of  5
rating by David Foskey
"Great service. Stefanie took care of a technical issue I had with my insurance coverage. Very quick to overcome a communication problem with a print out of documents."
We responded:
"Thank you for your feedback! We’re glad Stefanie was able to quickly resolve the issue and keep everything on track. We appreciate your support and are always here if you need anything!"
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Isaiah Medina

April 27, 2026

5  out of  5
rating by Isaiah Medina
"Becky is super helpful and very informative. Broke down everything I needed to know and answered every question to the fullest! Very grateful to have her guide me through this process."
We responded:
"Thank you for the great review! We’re so glad Becky was helpful, informative, and took the time to answer all your questions. We truly appreciate your trust and are always here to help with your insurance needs!"
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Ishna Branch

April 24, 2026

5  out of  5
rating by Ishna Branch
"I had an outstanding experience with the Mike Shoffner State Farm agency from start to finish. The entire team was incredibly professional, kind, and courteous, which made what can sometimes feel like a stressful process surprisingly smooth and enjoyable.

What really stood out to me was the level of care and attention I received. Mike himself took time out of his busy schedule to personally address a concern I had—no hesitation, no runaround, just genuine commitment to making sure I felt heard and taken care of. That level of service is rare and truly appreciated.

I also had the pleasure of working with Becky, who was absolutely fantastic. She made building my policy easy to understand and tailored everything to fit my needs perfectly. She was patient, knowledgeable, and just an overall joy to work with.

If you’re looking for an insurance team that treats you like more than just a number, this is the place to go.
10 out of 10. I highly recommend!"
We responded:
"Thank you for the wonderful review! We’re so glad Mike and Becky provided such attentive, professional service and made the process smooth and easy. We truly appreciate your trust and recommendation and are always here to help with your insurance needs!"
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Saul Flores

April 14, 2026

5  out of  5
rating by Saul Flores
"I feel more comfortable, when doing my life insurance with him and his staffs, I do recommend them"
We responded:
"Thank you so much for your kind review! We’re glad to hear you feel comfortable working with our team for your life insurance needs. We truly appreciate your recommendation and trust!"
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Paulina Hernandez

April 13, 2026

5  out of  5
rating by Paulina Hernandez
"The team was very welcoming and the girl that helped me answered all my questions."
We responded:
"Thank you so much for your kind review! We’re glad our team made you feel welcome and that we could answer all your questions. We truly appreciate your trust!"
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Steve Carter

April 10, 2026

5  out of  5
rating by Steve Carter
"Mike Shoffner and his team do an amazing job of taking care of their clients. They provide friendly and professional service along with a broad spectrum of financial products.

They have provided us with a safe and secure program for our retirement funds.

Judy and I know that "like a good neighbor", Mike Shoffner and Andrew Carter are there."
We responded:
"Thank you so much for your thoughtful review! We’re truly honored to hear that Mike Shoffner, Andrew Carter, and our team have been able to support you with both your insurance and retirement planning needs. Your trust means a great deal to us, and we’re grateful to be here for you"
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heidi nickerson

April 10, 2026

5  out of  5
rating by heidi nickerson
"I am so thankful for the team at Mike Shoffner State Farm. They’ve been extremely helpful to our family, and our agent, Andrew, makes sure we have all the necessary coverages, policies and plans to protect us now and in the future. We have bundled home, auto, life and short term disability benefits and we couldn’t be happier! Friendly, knowledgeable, and there in the times you didn’t even think you’d need them!"
We responded:
"Thanks for the wonderful feedback! Andrew will be so happy to hear this—we’re glad we could help your family with your home, auto, life, and disability coverage needs."
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jennifer scott

April 8, 2026

5  out of  5
rating by jennifer scott
"Great customer service, very helpful setting up renters insurance policy!! Andrew made this process seamless!"
We responded:
"Thank you so much for your kind review! We’re thrilled Andrew could make setting up your renters insurance seamless and provide great customer service. We truly appreciate your trust!"
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Gertrude Box

February 18, 2026

5  out of  5
rating by Gertrude Box
"Always a pleasure. Even with walking in without an appointment, we were seen quickly and professionally. Lorna Hernandez is wonderful to work with."
We responded:
"We really appreciate your feedback! It’s great to hear that you were helped quickly and professionally, even without an appointment. Lorna is thrilled to know she made your experience a positive one!"