Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Amanda Martinez

Amanda Martinez

January 7, 2025

5  out of  5
rating by Amanda Martinez
"Mike Shoffner was great! He did a great job of going into detail and making sure I understood everything. Also did great at giving us different options. Definitely recommend speaking to him if you are looking for insurance."
Profile photo of Adrianne Barnes

Adrianne Barnes

January 6, 2025

5  out of  5
rating by Adrianne Barnes
"Mr. Carter was very professional yet personable. He was able to answer all of my questions and explain in detail State Farm's various policies."
Profile photo of Kay Dee

Kay Dee

December 20, 2024

5  out of  5
rating by Kay Dee
"Working with Mr. Shoffner and Mr. Carter was a breeze! They were extremely knowledgeable and helped to make sure all of my insurance needs were met. I would advise anyone looking for quality insurance support to reach out to them!"
We responded:
"Kay, thank you for the wonderful review! I am so happy we were able to help with your insurance! "
Profile photo of Jeff Tucker

Jeff Tucker

December 20, 2024

5  out of  5
rating by Jeff Tucker
"Andrew D Carter was very prompt and kept in touch with us to get our insurance need handled in short time, which met our time constraints.He was very professional!"
We responded:
"Jeff, thank you so much for the great review! I am so happy Andrew was so helpful with your insurance needs! "
Profile photo of Sandy Moser

Sandy Moser

December 12, 2024

5  out of  5
rating by Sandy Moser
"Deborah Havens Simpson, she did a fantastic job yesterday getting me set up on Drive Safe & Save. Thank you Deborah so much."
We responded:
"Sandy, thank you for the great review! I am so happy Deborah was so helpful! "
Profile photo of Tammy Hill

Tammy Hill

December 11, 2024

5  out of  5
rating by Tammy Hill
"Andrew and Mike were very helpful today. They saved me a bunch of money and also found other benefits I was eligible for. See these State Farm agents today and put more money back in your pocket. Thanks again for all your help"
We responded:
"Tammy, thank you for the great review! I am so happy Andrew and Mike were so helpful with your insurance! "
Profile photo of Sheila Kiser

Sheila Kiser

December 4, 2024

5  out of  5
rating by Sheila Kiser
"Thank you Andrew for all your help in getting my insurance switched over. Your patience, knowledge and follow ups went above and beyond. You truly looked after my needs and helped navigate me to get the best insurance and price that fit my needs. I couldn't have asked for a better experience. I know if I have any questions I can always call for your help. Thank you again!!"
We responded:
"Sheila, thank you so much for the wonderful feedback! I am so happy Andrew was so helpful with getting your insurance switched over and get you set in a policy that best fits your needs! "
Profile photo of Courtney Wilson

Courtney Wilson

December 3, 2024

5  out of  5
rating by Courtney Wilson
"I absolutely love everyone at this office! Especially Miss Debra! She has taken great care of me and my family for almost 20 years! I wouldn't go anywhere else and highly recommend their personalized services. This office gives you what you want from an insurance agent, THEY ACTUALLY CARE!"
We responded:
"Courtney, thank you for the great review! I am so honored you choose my office for your insurance needs and appreciate your loyalty to my team! "
Profile photo of Karen Thaxton

Karen Thaxton

November 22, 2024

5  out of  5
rating by Karen Thaxton
"Courtney is the best. I have been with this agency for 40+ years and have always felt valued. I highly recommend Courtney as highly qualified representative of this agency."
We responded:
"Karen, thank you for the awesome review! I am so happy Courtney was so helpful. I am honored you have been with us for over 40 years! "
Profile photo of Chris Ashley

Chris Ashley

November 15, 2024

5  out of  5
rating by Chris Ashley
"Andrew was polite and courteous and very helpful answering the questions I had and getting a policy that fit my needs. I've been with these guys off and on for 25+ years at this point. They're a little higher than most but their customer service and support is well worth the couple extra bucks!"
We responded:
"Chris, thank you for the wonderful review and kind feedback! I am so happy Andrew was so helpful with your insurance and got you set in a policy that best fit your needs. "
Profile photo of Clif G

Clif G

October 11, 2024

5  out of  5
rating by Clif G
"Good personality and very helpful."
We responded:
"Clifton, thank you for the great review! "
Profile photo of Noel Thompson

Noel Thompson

October 11, 2024

5  out of  5
rating by Noel Thompson
"Mr andrew carter , was wonderful he understand everthing what u are saying , he explane properly to u as customer i give him 5 star"
We responded:
"Noel, thank you so much for the wonderful review! I am so happy Andrew was so helpful! "
Profile photo of Marsha Foust

Marsha Foust

October 11, 2024

5  out of  5
rating by Marsha Foust
"Our agent, Andrew Carter, has consistently been reliable, proactive and trustworthy. Whenever I reach out to him, he responds in a timely manner with solutions that best fit my family's needs. I would recommend him to anyone searching for new and/or better coverage."
We responded:
"Marsha, thank you for the awesome review! I am so happy Andrew is so consistent and reliable! You and your family having the proper coverage is always our number one goal! "
Profile photo of David Cooper

David Cooper

October 11, 2024

5  out of  5
rating by David Cooper
"Courtney Tatum has gone above and beyond to help me with Workers Comp insurance. She was very thorough in her assistance to me and I was very appreciative and impressed with her customer service ! David C."
We responded:
"David, thank you for the great review! I am so happy Courtney was so helpful with your workers comp insurance! "
Profile photo of Kimberly Franklin

Kimberly Franklin

October 10, 2024

5  out of  5
rating by Kimberly Franklin
"I reached out to State Farm to request a quote when we were buying a new house. Andrew Carter contacted me back immediately and was very helpful in getting the quote. He also quoted our other policies for us and was able to save us quite a bit of money from our previous carrier. He got us everything we needed in a timely manner and was very prompt. Very satisfied with State Farm and appreciated Andrew's personalized approach to meeting our needs."
We responded:
"Kimberly, thank you for the wonderful review! I am so happy Andrew was able to get you a quote on all of your policies for coverage that best fits your needs and budget! Thank you for trusting our team! "
Profile photo of Naomi Stone

Naomi Stone

October 9, 2024

5  out of  5
rating by Naomi Stone
"Wonderful and helpful!"
We responded:
"Naomi, thank you for the awesome review! "
Profile photo of Ashley Cobb

Ashley Cobb

October 9, 2024

5  out of  5
rating by Ashley Cobb
"I love having State Farm as my insurance agents! Best company I’ve had!"
We responded:
"Ashley, thank you for the great review! "
Profile photo of Alex Canuto

Alex Canuto

August 23, 2024

1  out of  5
rating by Alex Canuto
"This place sucks and their customer service is horrible! Stay away from this place. All they do is increase prices and call their customers a liar (Never got a ticket or into an accident). I have been chatting with Debbie and Deborah 1 month prior from my due date bill and 1 month after my due date (due date was extended). I was told they would do investigations and their answers are always different. Filed a complaint and nothing was done. If I could rate half a star, I WOULD!"
We responded:
"Alex, my team is not in control of rate increases and there are a lot of factors that may weigh in to why a rate goes up. If you had a negative experience with my team I apologize and would like to make things right, however my team never called anyone a liar. If there was miscommunication, we can sort that out I have no problem stepping in to assist if you would prefer to speak with me directly. We pride ourselves on great customer service. If you filled a complaint with State Farm and have not heard back that is not because of my office. corporate complaints are handled by State Farm directly not my office. Please give me a call and we can discuss this further. - Mike "
Profile photo of Danny Carter

Danny Carter

August 12, 2024

5  out of  5
rating by Danny Carter
"I dealt with Courtney today and I used to have state farm before and I went to other companies because I thought they were cheaper and I've dealt with nothing but people that I cannot understand their language was treated poorly and just total chaos when dealing with my policy. Courtney was magnificent she really laid everything out there in layman's terms and she was just a joy to talk to it makes me wonder why I ever left State farm. Because like they say your employees make your business and State farm is great and she is simply wonderful."
We responded:
"Danny, thank you for such a wonderful review! I am so happy Courtney was able to help. I know finding the right insurance coverage and company can be tough there are a lot of factors to consider when making those choices. We appreciate you trusting and choosing us! "
Profile photo of Stephen Hague

Stephen Hague

August 1, 2024

5  out of  5
rating by Stephen Hague
"Ask for Debbie. No nonsense, straight up good service m, and she saved me like 70 bucks a month."
We responded:
"Stephen, thank you for the great review! I am so happy Debbie was so helpful! "
Profile photo of Amy Handy

Amy Handy

June 16, 2024

5  out of  5
rating by Amy Handy
"We were very pleased with our experience and the help."
We responded:
"Amy, thank you for the great review! "
Profile photo of Don Clement

Don Clement

June 4, 2024

5  out of  5
rating by Don Clement
"Deborah was great at adding my car to my existing policy. Everyone at this office is ALWAYS top notch - that's why my wife and I have been with them for the past 25+ years!"
We responded:
"Don, thank you for the awesome review! I am thrilled Deborah was so helpful with adding another car to your existing policy. We are always here when you need us! "
Profile photo of Luc Absillis

Luc Absillis

May 31, 2024

5  out of  5
rating by Luc Absillis
"Andrew took his time thoroughly answering all my questions and provided a comprehensive proposal"
We responded:
"Luc, thank you for the great review! I am happy Andrew was able to help and answer all of your questions! "
Profile photo of Amy Davis

Amy Davis

May 28, 2024

5  out of  5
rating by Amy Davis
"We love Mike Shoffner and his State Farm Team!! Andrew Carter expedited and ensured we were able to get a new policy put in place to help us create a new business opportunity for our company. Our locally owned business could not survive without the best insurance agents working along with us."
We responded:
"Amy, thank you for the awesome review! I am thrilled Julie has been so helpful and appreciate your support of our team! "
Profile photo of Jr Wright

Jr Wright

May 23, 2024

5  out of  5
rating by Jr Wright
"I've had service with you for many years and I've always had great service. I just dealt with Andrew Carter and he was great to work with, I'm glad to deal with a company that still understands customer service"
We responded:
"Jr, thank you for the wonderful review! I am so happy Andrew was so helpful! "